- Order Processing
Once payment is complete, we will arrange for the processing and shipment of your items based on the order details. Standard order processing time is approximately 1–3 business days. Processing times may be extended due to high order volumes, holidays, inventory adjustments, or other unforeseen circumstances.
- Shipping Methods
We select appropriate shipping services based on the delivery region, order specifics, and logistics arrangements. Orders may be shipped via professional logistics and courier services such as DHL, FedEx, or UPS Priority.
The specific carrier may vary depending on the delivery location, package dimensions, and logistics arrangements.
- Delivery Time
Under normal circumstances, the estimated delivery time is approximately 5–9 business days after order processing is complete. Actual delivery times may be affected by the destination, weather conditions, holidays, customs inspections, carrier operations, and other factors beyond our control.
“Business days” generally exclude weekends and applicable public holidays.
- Shipment Tracking
Once your order has shipped, we will provide tracking information where applicable. Updates may include statuses such as shipment dispatch, arrival at logistics hubs, and local delivery progress, allowing you to stay informed about your order’s status.
Please ensure that the shipping address and contact information provided at checkout are accurate and complete to avoid delivery delays caused by incorrect details.
- Delivery Delays
If a package has not arrived beyond the estimated delivery timeframe, we will assist in checking its status based on logistics data and, if necessary, coordinate with the carrier for further verification.
Delays caused by severe weather, natural disasters, public events, customs processing, transportation congestion, or other circumstances beyond reasonable control are not considered part of the standard delivery timeframe.
- Address and Delivery Information
Customers should carefully verify the recipient’s name, address, postal code, and contact number when placing an order. If delivery failure, package return, or additional shipping costs arise due to inaccurate or incomplete information provided by the customer, or an inability to contact the recipient, the situation will be handled according to the specific circumstances.
7. Parcel Issues
If you discover obvious damage to the outer packaging upon receipt, or suspect the items may have been affected during transit, we recommend taking photos or gathering other evidence and contacting us as soon as possible. We will assist in verifying and resolving the issue based on the order details and logistics status.
- Special Circumstances
Delivery times are estimates and not guaranteed. In the event of logistics delays beyond our reasonable control, we will do our best to help facilitate communication between you and the carrier and provide a reasonable resolution based on the specific circumstances.
If you have any questions regarding your order’s delivery status, please contact us using the contact information provided on the website.